Warranty

As soon as your blankbats bat leaves our workshop, it will be subject to the wear and tear of cricket games and practice. Willow is by its very nature, a soft wood that, when pressed, provides the rebound qualities required to strike the ball. Wood is a natural product, which can only take so much stress and strain. The life span of a bat is vitally dependent upon thorough bat preparation prior to match use. It should be measured by how much ball impact it sustains, not the length of time you own it. The customer who uses a bat seven days a week should expect it to break seven times quicker than that of the customer who uses it only once a week.

Our warranty is honoured against the workmanship and material for a period of 1 year from date of purchase. Depending on the cause, not all damage will automatically be covered by this warranty. Please be aware removal of toe guard, scuff sheet, handle twine or livery will result in your warranty being void (your statutory rights are unaffected).

A significant number of unsuccessful claims are as a result of poor bat preparation before use. Therefore, and in order to be validate your warranty, a professional bat knocking-in service must be used. All bats returned under warranty, will need to be accompanied by proof of sufficient preparation, as well as proof of purchase.

Some common causes of serious bat damage which are not covered by the warranty:

– Split toe caused by digging out a Yorker
– High impact damage to the edges
– Use of low quality balls (very hard balls with high seams resulting in excessive point impact damage)
– Water damage (possibly caused by tapping the bat repeatedly on wet ground)

On every return, our experienced staff will assess the damage and its cause, and will advise the most appropriate course of action. If you feel you have a genuine warranty claim, please send images of the damage to info@blankbats.co.uk. We will then advise on further action.

On your email please include your proof of purchase, blankbats unique bat ID and contact details. Please note, we do not pay any inward or outward postage costs. Return carriage is charged at cost, payment can be made via cheque (made payable to blankbats UK), bank transfer or PayPal when we contact you to confirm receipt of your bat.